We were working with Paulo at Shasta Pools to get the pool design we wanted within our price limit. Paulo was not helpful in his suggestions (i.e., we told him we wanted a rectangular contemporary pool and he would present a drawing for a round oasis type pool) There weres MANY lags in communication, from when we would leave Paulo voice mails or emails and the time when he would get back to us. Paulo continually complained that email didn't work and wasn't efficient. (Seriously? What century are you in?!!)
At the end of the month, there were "special deals" that were expiring as they wanted to pressure you in to signing. Then Paulo would be busy and not get back to us and say "don't worry, I will take care of you as you are my special customers and I will make sure you get this deal next month." When we got to signing, Paulo tried to pressure us into signing for a bigger pool. We didn't want a bigger pool. He then lowered the price on the bigger pool. When we tried to understand why he couldn't offer the same incentives on our smaller pool design, Paulo wouldn't phone us back.
We finally had enough of this frustrating experience and looked on yelp to discover that Thunderbird Pools had 5 stars. From the first phone call to Lisa at Thunderbird to dealing with Cohl the whole experience was different. We wasted months with Shasta and from when we started talk to Thunderbird till we signed to move forward with the pool it was less than 2 weeks - and they love email! If you are thinking of building or renovating a pool, check out Thunderbird Pools. You will thank me!