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  • Come-on! What a joke. The service was some of the worst I have ever encountered. From the wait staff and the manager. My boyfriend and I are one of three tables in the whole restaurant. 10 minutes for anyone to acknowledge our existence. Our drinks come, we order: An appetizer, A pasta dish and A pizza dish. 10 minutes later, our waitress comes by to inform us that they are out of the appetizer we ordered. We are given a menu to pick a new item, along with a very pathetic and half -assed apology. Another 10 minutes go by before our waitress reappears in the dining room to ask us our new appetizer order. (Where on earth she was for 10 minutes is a mystery.) At this point, we express our annoyance that we don't want an appetizer that is going to come out after the meal. (Little did we know that the food would take forever). The manager brings our food out. That was appreciated until he opens his mouth and gives an awkward sorry and blames the kitchen for not telling them about the appetizer situation. My boyfriend eats about 1/3 or his meal then looks at his pasta... it looks like it's missing something. It's a taco or nacho pasta or something. It had never come with the toppings. We inform the waitress, who seems stunned and asks us if we want more toppings. I try to explain that his dinner never came with the toppings. She still doesn't get it and asks us again if we just want her to get us some "more" toppings. Annoyed we agree and she brings them out in little containers with lids on them and plops them in front of us with a half-assed sorry. We eat our bland, greasy food. Then we wait 15 minutes for our waitress to resurface to ask her for our bill. We pay, we leave. My boyfriend contacts the GM of this Boston Pizza location. He gets a response where the GM blames the manager and the waitress for being incompetent and offers us $20.00. Maybe I'm a hard audience, but $20.00 for an experience this horrible is insulting. Going to stick with Jack Astor's or East Side Mario's, or any other chain restaurant. At least if they screw up THEIR shitty food, they know how to treat their customers with respect.
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