Recently had problems with our rental. Called elite at 8:00 in the morning and sent tech out at 10:00 o'clock I was unable to meet Johnnie the tech. But he fixed the problem anyway. The charge 59.00 dollars. Most other companies would have charge hundreds if not thousands more. I've lived in Las Vegas for over 30 years. I've had alot of AC companies come to my homes over the years. And almost always have to get a second opinion. I've been with Elite since they first came to town. And let me tell you every tech that has come has been the most informative and honest tech I've meet. In this town that a blessing. It's nice not to be taken for a ride.