I just moved to Arizona and selected this salon based on he reviews. I was a little put off when I first arrived and no one was there to greet me. After I sat for 15 minutes wondering if anyone knew I was there, my stylist acknowledged me. (I think they worked me in, for which I was grateful. So that's probably why I had the wait.) Didi did a great job and I loved my cut and color. She also spent time asking me what I wanted and seemed to really care. So even though it was a little awkward at first, I will return.