Terrible and unprofessional customer service. Security for lost and found is terrible, their own staff doesn't know their own operating hours!! I hardly see any of their staff smiling, they all look depressed and unhappy. Overheard one guard complaining about someone falling asleep on the job. So disappointing for the other Hard Rocks I've been too in America were amazing, full of jazz, and so outgoing! This place was by all means zero customer service!