I placed an order-on-the go and it wasn't ready. I arrived about 6 minutes after placing my order for a coffee. When i got there they had one customer and one person up front and about 5 people in the back. Another girl finally came to help but it looked like she just woke up came to the front to make it and takes my drink to the back. At that point I said nevermind I just wanted my money back. They coudn't do since I paid through the app. The manager came to front and knocked some food trays over and just said oops. I'm sure those were just put back up on the counter. I'm concerned for the lack of cleanliness and promptness. I definitely will not be going back to this location.