I can't seem to get consistent quality customer service here. Shame on me for continuing to go back. The problem is, it's super close and convenient. It seems they have their act together about every other time I shop there but they don't handle weekend crowds well.
I was back at it again when I was looking for a pair of shoes for my 8 year old son this weekend. In hindsight, I would not return there for kid's shoes simply because the selection is lousy and if you're going for the customer service... well, you may or may not be assisted.
When my son and I walked in, we were greeted by a very friendly employee who asked us if we were looking for anything in particular. She then pointed to a sign (in plain view, by the way) and sent us over to the shoe area. As other customers walked in after us, we were completely ignored. I almost felt like maybe I've received better customer service at the DMV. Perhaps, Road Runner should consider the number system to take care of their customers as they come in? I was furious. I saw other customers being helped and Road Runner employees standing around, "helping", and directing people to the shoe department. Yet, finding a person to grab a pair of shoes was impossible.
Sigh. I need to find a new Shoe Go to.