They assigned me to a room that is literally smaller than all the hotel rooms I have been to in the past few years! Room overlooking a roof full of AC units. Walls and doors are filthy and scratched. The wallpaper was peeling and mildew was growing in the corners..mattress was very old and worn out.
Staff? Front Desk personnel extremely cold, unprofessional, rude and unfriendly.. I have never had such a experience in so called "upscale" hotel before.
In room coffee? woke up in the morning to make a coffee. They never refilled the coffee bar and NEVER washed the coffee machine in the room.
Elevators? nightmare. One of the three elevators never working! It was +10 mins wait each time.
Room cleaning service? Forget about it! They don't even replace the glasses.
The hallways look like they've not been washed in months.
Parking? not on property, had to park on 6th floor, rooftop parking of another building and take a crappy elevator down to a busy street and cross it to get to the hotel lobby.
Neighborhood?? Very sketchy. Our short walk to pharmacy next door was an adventure.
Save your money and stay anywhere else.