I went to this nail salon once before, and really liked the way they did my nails. So this time I decided to make an appointment so I would not have to wait as long. When I asked them over the phone if they would have time available at a particular time they said yes. I went in at my appointment time and there were three nail technicians. All of them look as if they had just taken walk-ins and were nowhere near finished with those clients. I waited for 15 minutes and then decided just to walk out. I will never go back.