I stayed here for a NASCAR weekend and found this Westin isn't the best Charlotte has to offer compared to other visits. The place lacks to meet Westin standards on so many levels but overall is a great experience.
The staff here is the big swing and miss I feel since they seemingly have no clue what is going on and are grumpy. Outside of them the place is spot on but the Westin brings me a higher standard in service.
My room was fantastic and had a decent view towards the NASCAR Hall of Fame. Room was clean and spacious and the shower had dual heads (no idea what to do with them but cool). The mini fridge was poorly stocked (things were just thrown in there) which I chalked up to poor service/staffing again.
The bar is a decent place to hang out and last call was around 12:00am. We ordered a few drinks so we could sit around and talk business for a while but only made it about 30 minutes until someone came and asked us to move into the main lobby. It was kind of rude and frustrating to be asked to move for cleaning when they could of cleaned around us easily or started anywhere else.
The breakfast buffet was alright but not worth the money they charge you. Best service you will find in the hotel is the valet guys, they were always spot on to get our car and quick to help us out with places to eat and drink, A+ for the entrance department.
The building looks like it belongs in a ward of Tokyo with a cool architecture and it's on my top places to stay in Charlotte but I really wish they would make some staff changes or train their staff meet Starwood's high standards because they do not currently.