Manager was incredibly rude. My tortilla was cold. I asked if I could get a hot tortilla. She said it would cost money. I said I didn't see why I should have to pay if my current tortilla is cold and it's normally hot when I go there. She once again told me I would have to pay. I ate my cold burrito instead of paying.
On the way out I ordered a burrito to go. I asked if they could make sure the tortilla is hot because the last one was cold. She ran my card and told me they will make it the same way they always do. I said I didn't want it made the same way as last time because the tortilla was cold. She told me I was being ridiculous. I said that I wanted to cancel my order and a get a refund since I did not want the same quality food as last time. The cook had not even started my order yet. She refused. She did not refund my money. Terrible customer service.