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  • After a long day on the golf course with my Father and Brother we decided to give The Grind a chance. We were craving a burger and shake and wanted to try out this 1000 degree coal burger experience. Unfortunately we never got to the food. We sat down at 6pm on a Saturday with out any problems, there was only 1 other table seated and now I understand why it was so empty. I am not a fan of pretentious places like this really. We are given some weird little folded up paper menus (that were stained with sauce) that when opened up read like I am at a fancy steakhouse. It took me a few seconds to even figure out where the burgers were on there. After looking though 15 or so different burger concoctions I decide on a $12 BBQ burger and realize that I now have to fork over $4 more for some fries. $16 for a burger fries? Wow, it must be good! We all request a shake but our waiter (skinny guy with black moustache and goatee) explains that they don't have vanilla ice cream. He left and got us some waters and then when he came back we point out that there is a Fry's supermarket a few stores down and perhaps they could send one of the 5 other waiters that were sitting at the bar doing absolutely nothing to go get a $3 gallon of vanilla. He rudely explains that they have been going to Fry's for many weeks when they run out and it's too expensive to keep doing it so they were just going to wait until Monday comes along and their regular ice cream is delivered. Wow. All three of us look at each other in disbelief. Did he really just say that? We actually pressed him again about how easy it would be for them to send 1 person to go get ice cream from Fry's so they could make us the shakes that are on their menu and he got even more rude and told us the exact same story again. So because of their inadequate ice cream ordering skills the customer is now banned from ordering a shake that is on their menu? Is this guy telling me that rather than make at least $80-$90 off the three of us that going down to Frys to spend $3 is going to cause financial problems for the grind? In a business where customer service is so important and it's extremely hard just to get people in the door I am shocked that this server didn't care in the least about making the customer happy. In fact as we voiced our opinion out loud to him and the rest of the staff they pretty much laughed at us and did absolutely nothing to try and repair the situation. All of this because a lazy, smart ass, waiter didn't give two hoots about the business or the customers in it. I would rather go to Wendy's and give them $12 for a Baconator than ever have to deal with that crew of amateurs again. I give this place a few months max before it is gone. Go to 5 guys if you want a hamburger done right, they are adding milk shakes to their menu very soon as well which will make it perfection. I will be sure to let everyone I know how sad this place is.
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