I got this great deal on Groupon and when i first called them.. i was excited to get my order and surprise my friend's daughter birthday since i didn't live in AZ. "she said, she will call me back in an hour" but didn't. So i gave a couple of days and left a message twice - no call backs. What the heck is wrong with them, they must be really busy or they don't like to be on the phone that much. Anyhow good luck to them!