| rev:text
| - TERRIBLE EXPERIENCE! I encountered the rudest and most unmannered manager I have ever seen in my life in this resto-bar/lounge.
I have been going to The Reservoir Lounge for at least 7 years now, and I have always left the place with great memories.... that is, until a few weeks ago, when an incident happened with the manager that totally changed my mind about the place, and the kind of service that the staff provides there.
I strongly urge the owner(s) to take this issue up with the manager, as his service and attitude was too cheap and vulgar for that place.
So this is what happened:
My friend had reserved a table on the phone for 10 people. From what my friend says, the manager had told her that we had to spend a minimum of $100 if we were to reserve a table for that many people--a proposition that made total sense given the number of people. Once we were in the lounge, we started ordering drinks and a couple of pizzas (which by the way were too salty). We talked to our server about giving half of our table away (a couple of friends had not been able to make it). Our server directed us to the manager.
The manager then "reminded" my friend (who had reserved the table) that we were to spend $100 on "food" alone. He repeatedly mentioned that that is what he had said on the phone (at this point, our server came along and mentioned that we actually had to spend $120 rather than $100, thus contradicting themselves!!!). And when my friend told the manager (and I was witness to this), that that is not what he had said on the phone, he told her that she was LYING! Just like that. A manager of such a reputable restaurant tells a customer that she is lying. Furious with what I had heard, I tried to butt in and tell him that according to his standards, he could be lying too, because who was to confirm what had been said on the phone!
We did not want to have much food that night. We had planned to go there to have lots of drinks and some finger food to celebrate our friend's birthday. We might have spent at least $300-400 on drinks alone that night, but less than $100 on food (by then we had spent more than $100 on drinks alone)! I have never seen a restaurant force food upon its customers. And worse than that, to call its customers LIARS.
I told the manager that I had been going to The Reservoir Lounge for a long time, and had never seen such a bad attitude from its staff, at which point he said to my face, "WELL, YOU SHOULD NEVER COME BACK."
I told him I would never go back and I would write a bad review for the place on yelp; he encouraged me to do so! Then using a really bad tone, he said, "YOU CAN LEAVE NOW, BECAUSE I DON'T LIKE YOU, AND i DON'T WANT TO SEE YOU AGAIN!"
And that is how a night that had started so nice changed into a horrible memory, not only for me, but for the whole table. I left, of course, but my friends HAD to stay to order more food to follow the orders of the manager.
I have never ever seen such bad service anywhere. The manager should either be fired, or be seriously reminded of his job as someone who should oversee the provision of good service and the resolution of issues in the calmest and most respectful way.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)