About: http://data.yelp.com/Review/id/7YCLTiDoEgqFQ5GJKV3mog

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About: http://data.yelp.com/Review/id/7YCLTiDoEgqFQ5GJKV3mog Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2010-08-23 00:00:00 (xsd:dateTime)
itemReviewed	Best Buy
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	The Geek Squad ripped me off. Here's how it worked: I bought a laptop and paid Best Buy $60 for a service in which they would "optimize" the machine and create restore disks. I understood "optimization" involved removing all the unnecessary HP software that comes loaded from the factory. I got the laptop home and discovered all the HP stuff still loaded. I went back to the store the same day and waited while they fixed their mistake. Fast forward 1 year and I go to use the recovery disks to restore the computer to the original factory settings. Hmmm. The disks don't seem to work. I bring them to the store and Best Buy tells me, "The CD's are burned so they must be good. I can't tell you how to make them work because that's a service we charge for." How much? "We will restore the factory settings for $135." Waaait a second... Pay them $135 MORE to fix an issue I think might be their mistake?!?! What kind of sense does that make?!?! So I hired an independent IT consultant for $35 to tell me if the problem is my user error or if the discs are bad. He tells me the disks are bad and that Best Buy should have tested them before they gave them to me. He restored the factory settings for the same $35. (Look up Geeks in Phoenix, I recommend them for your IT issues.) Anyway, I brought the disks and my original receipts both for the Geek Squad service and for the consultant. I explained my situation to a manager. He fumbled to get a techie from the Geek Squad. Their resolution: I fill out a form to order new restore disks from HP for $17, I mail it to HP, and then I make another trip back to Best Buy and they will reimburse me the cash after the disks arrive. The manager then asked me, "Is that the answer you were looking for?" Well, not exactly... and he disappeared on me mid sentence! Awesome! He just took off!! Wow, I didn't know it took so little to get on a manager's To Ignore List. Bottom line; just don't use the Geek Squad unless you like throwing money away AND want to make 3 fruitless trips to their store in an attempt to get it made right.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Simon

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