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  • The rooms and view were delightful as was the architecture of this facility. I also enjoyed their food and was impressed that they had egg-free desert options (a luxury for those of us with allergies). The bar's signature cocktails were also fresh and fun! That being said I had a bad experience with the front desk and check out service. For this fabulous hotel I would've expected better customer service. I was here on business and with a large group who was taking care of my stay. When I checked out they said they had a glitch and they'd have to fix it to get that payment through the group and assured me they would work it out. A week later I checked my credit card statement online and sure enough they had charged the bill to my account not the business group I was with. After several phone calls I had it straightened out but I don't think it's acceptable for the front desk to assure me they would when clearly it wasn't within their power and something I needed to follow up on. I probably won't be back.
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