My daughter loves this place. When she decided to host her school meeting at this location, I said ok without hesitation. The venue is large, open and airy, so you can have a nice little meeting without having a ton of interruptions. She ordered a tea and muffin. I ordered a cup of soup. We got our pager and sat down. Almost 20 minutes later, I still had nothing. So I asked the server if he could check on my order. Shock of shocks, they "lost" my order. So disappointing. Why have a pager in place if you don't plan on using it? It isn't busy. It isn't rush hour. And they ask you to pre-tip on checkout, which I foolishly did. I will encourage the girls to try a new location next time because this was discouraging and disappointing.