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| - This store failed me. Its unfortunate but I will never shop from this specific location again. I ran out of protein powder and decided to pick some up, since my internet shipment wasn't going to arrive in time. When I walked into the store, I was immediately greeted which ordinarily would have been great, but the employee at the time decided to follow me. I am not sure if I look suspicious or he thought I was trying to steal, but I felt so hovered over I got anxious and was forced to make a decision too quickly (I forgot to purchase something else I wanted to look for). I was disappointed to find they only had the 2lbs size of the protein powder I was shopping for, but on suggestion of the employee, who clearly had nothing better to do than micromanage my shopping, I decided to buy the one he had on "special."
Here is where things get interesting. It was on sale for 19.99 according to the ugly orange sticker on the bottle. I figured this was a score and I wouldn't mind buying a larger size, after all we should support local brick stores. Because I had been so rushed in the store, I didn't notice when I was overcharged by about $5.
I went home feeling good about my purchase until on a whim I decided to check for an expiration date. Thats when I noticed it was for September/2017. (About 10 days away from the time of my purchase.) I checked the receipt to see what their return policy was, only to discover that they had charged me more than the price on the sticker. I never did discover why. (I suspect it might have something to do with their loyalty program, but this was never even presented to me as an option or explanation.)
So the next day (today) I went back to the store right when it opened to return the product. But this store continued to fail. When I walked in and told the employee I had a return, he gave me attitude about not being open. I said that I thought they opened at 9:00AM (I walked in a few minutes after 9:00AM). Thats when he started backtracking, they were open but he wasn't open (maybe he meant ready for customers). I can understand if the computer was still starting up and I just needed to wait for it to be able to do what I came to do, but the attitude with which this was not clearly presented immediately enraged me. Why not just say "Sorry It'll be just a second for the computer to come up" instead of implying that I was a horrible person for coming in during business hours? If I were apt to speak my mind, and say what I really wanted to I would have replied "Oh forgive me oh great and mighty employee of the GNC for coming to the store when it was open but not open. " But I was only more determined that this store not have a single dime of my money as a result of his substandard customer service.
When he asked why I wanted to return the product and I told him about the expiration date (I didn't even mention the overcharge), he tried to convince me to keep it because "its typically good for 4 months after the expiration." At that point I was done. You don't say that to a customer! If a customer comes into your store wanting to return a product because its going to expire, you say "Oh I'm sorry." You don't need to do anything more than give me an apology. I mean seriously is that completely lost on you? You don't even have to mean it, but the words I'm sorry would have gone a long way in this situation. I probably wouldn't have felt the need to write a review. Instead I'm so completely blown away by the terrible customer service, that I feel compelled to write about it.
Its not that I'm expecting the moon, just a little common courtesy. I was able to return the product in the end, but as I said I will not shop from this specific location again. You have poisoned the well. I'll shop elsewhere.
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