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  • Awful place to do business with. I had taken my dog here a few times to be groomed and was happy with the work they did and decided to continue taking her. Grooming books up quickly there so I made an appointment 2 weeks in advance for her. The day before my scheduled appointment I received a call asking where I was - I called back and stated my appointment was the next day and perhaps they had confused me with someone else. No - the person who made my appointment, Peggy, had written the wrong day on their schedule. After talking with Bruce, who was extremely rude and unhelpful, he basically told me sorry for my luck and they were booked the rest of the week. Mind you this happened on a Wednesday, the appointment was scheduled for Thursday morning and I would have been open to getting a different time slot but he told me I was out of luck. I was very disappointed considering the amount of notice I had given to make the original appointment. He suggested making a new appointment in 2 weeks and he would discount the price. I'm also over 9 months pregnant so it was important that the grooming be completed that week because that was the last week I had open to be able to schedule this sort of thing. Bruce said he would call me back with a new solution - and he did - offering to pick my dog up at my HOUSE without me there and deliver my dog back to me that same day- again on the incorrect appointment day and at which point I had already left my house for the day. As a business owner I understand mistakes may happen, but if you make a mistake you should make it right to your client and in my opinion they did nothing of the sort. I would HIGHLY discourage anyone who appreciates customer service and expects correct scheduling of appointments to consider a different groomer, this was probably the worst experience I have ever had at a business - when I told that to Peggy and Bruce their response was "Oh well, thats all we can do for you you'll just have to go somewhere else." Apparently they don't value the business from a re-occurring client. Disappointing.
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