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| - We had our first visit to Ocean Prime on Saturday night. Celebrating our 6th wedding anniversary we wanted to try somewhere new PLUS it was AZ Restuarant Week and who could resist the $58/couple dinner when normally an entree-no sides-cost $31!
We often visit other places like Ocean Prime such as Flemmings, City Hall & Mastros but in all honesty I like those places MUCH better.
The hostess greeted us in a friendly manner and when I told her our name she said "Happy Anniversary" (thanks opentable.com) We arrived about 45 minutes for our reservation and they said it would be closer to our reservation time before we sat down but we could have a seat in the lounge. Fine with us. The lounge was nice-they have a gentleman playing a piano (and electric guitar) and I thought that was a nice touch. We each ordered a glass of wine and chatted. A few minutes later a gentelman (Walter) came and informed us that they had a table for us. We proceeded to follow him back thru the entry into the dining room. He stopped and apologized and said "Well I thought we had a table but it appears not. Please wait here for a moment." So there we stood with our glasses of wine in the lobby. Not really a big deal since it only took another minute and he found us a table. I had asked for a more private table since the dining room is a little loud but instead we were seated right smack in the the middle of the dining room.
We sat down and the "dining assistant" came over and filled our water glasses, told us his name and said he'd bring us fresh bread while we waited for our server-David.
David arrived about 5 minutes later and asked if we needed any drinks-we had full glasses of wine. And then said he'd go get us some fresh bread and allow us a few minutes to look over the menu.
David came back about 10 minutes later and took our order-no bread in hand and the dining assistant seemed to have disappeared. Order was taken and off David went. Another 7-10 minutes when by, no bread no one asking if we needed anything.
We snagged David and asked if he could bring out the bread and while my husband was speaking to him David turned and scurried off. We didn't appreciate his dismissivness at all. He was getting on our nerves.
Bread and salads came. Ceasar salad was a little lemony for my taste but still pretty good. Hubby had an empty glass of water for about 15 minutes now and another waiter happily accomodated hubbys request for more water. Walter happened to walk by and we flat out asked for a new waiter. Here came David with our meals so we didn't get the opportunity to fully explain to Walter the issue.
Shortly after a nice, PERSONABLE gentleman named Frank came by and informed us he would be taking care of us from then on. He was great-attentive, knowledgeable and tried to turn our experience around.
Which he did. Since the menu was fixed but I wasn't crazy about the desserts offered I asked if I could make a change and he let me-had the Warm Chocolate Cake and it was AMAZING! Our 7 oz filets were also very good as well as the asparagus with Hollindase sauce.
Frank did an excellent job and I thank him for being such a great waiter! Also thanks to Walter for getting us a new server so promptly. However, they do only get 3 stars because of our initial experience AND for the fact that they knew it was our anniversary and I felt like they could've done a little more to make our experience a little better.
By the way, the decor is great. In the future, I think if having the option to go to OP, Flemmings, City Hall or Mastros, OP would be last on my list.
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