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| - I am very disappointed with the service I received at two Staples stores. The first was in Butler, PA. I bought a laptop there at the end of 2013. At the time, the associate I worked with, Corey, was great. He worked to find a laptop and fit my needs as a college student majoring in accounting. I left with a laptop that I thought was reasonably priced and felt like I did not compromise. After that, I have not had a good experience since. About a year later at the end of 2014, my charger stop working. I paid $80 for a replacement charger that was poor quality and could not reach from the plug beside my desk to the top of my desk because it was ridiculously short. This summer, once again, the charger stopped working. I went through the summer without a laptop and only used my tablet that I did not purchase at Staples. Because school started again, I decided to go get my laptop looked at just to be sure it was the charging port instead of the actual charger. This time I went to the Staples located in Ross Township, PA off of McKnight Road. There the tech support man plugged my computer into a universal charger and it immediately began charging. He told me that my old charger may be covered under warranty but I would have to go to the Butler store because there was no way to look it up. I also realized that this universal charger was only $65 a year later and it was not on sale. $65 is the regular price. This charger is way longer and seems to be better quality. The tech guy even was surprised that they would sell me the charger that they did instead of the cheaper, longer universal charger. Then, when he opened my computer, we noticed a slight crack. I asked how much it would be to fix and he told me it would be better just to buy a new computer. I told him I was not going to do that, since my laptop is barely two years old and the crack was just on the very top screen and is barely visible when the computer is on. However, it was effecting the touch screen. I asked if there was anyway just to disable the touch screen. He told me that it was impossible to disable the touch screen and it would be $599 to fix the screen or he would have to get a price quote on the parts and labor. He then said it would be easiest and cheapest to buy a generic screen from amazon for $50 and find someone to put the screen on and walked. I have no idea what screen to order nor do I have anyone to fix the screen and would have like to have received the price quote, even if it was days later. Then, we waited at check out for a long time to check out the new universal charger, after we had to wait at the tech center for five minutes to even get the poor help we had in the first place. Between these two experiences, Staples seems to be slow, very uneducated and money hungry. I say uneducated because when I went home, all I had to do is google "how to disable a touch screen" and I could disable the touch screen myself with the step-by-step directions found on the first site that came up. I feel that your stores have taken advantage of a poor college student who needs their laptop to get an education. If I could take back buying my original laptop, I would immediately go to another electronic store. I cannot believe the lies I have been fed by the last visit. Never again.
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