Scheduled service online. When I arrived, the technician (Kai) saw me immediately. Gave me a quick overview of what to expect, took my keys, and got to work.
They have water, keurig, and wifi.
Kai returned earlier than stated. Gave me a quick overview of details to keep in mind (e.g. drive away time, time for tape to come off, etc.).
Pretty stellar service and experience for such a rotten crack.