I dont understand what all the fuss is about this place. Ive NEVER had a problem and Ive been coming here for over 2 years. Consecutively. Erin at the brow bar is great. Knowledgeable and friendly. And Whitney at the salon is amazing. Shes always helpful in making suggestions or simply listening to what I want. Shes helped me on this lonnnnng journey of growing my hair out and on a random note, she gives great head massages while washing my hair !! Yes unfortunately the front check out is ALWAYS REDICULOUS but fortunately, I dont check out there. I check out at the salon. (If your a salon guest that day, you get the privilege of doing that. Girls are always friendly upon walking in the door Im welcomed with smiles and hellos. This is my store ! Wont go anywhere else !!