I came here as a beginner, and was a member for almost a year until I moved farther south. The staff was very helpful, both at the front desk and out on the floor. Someone was always walking around, and if they saw you were on a route and having trouble with your next move they would offer technique tips to help. They are also around for safety, and are quick to correct anyone not being safe....which I liked as a beginner and learner.
The routes are a good mix for beginnners to advanced climbers, and they have a bouldering area as well. Member's nights are great, as you don't have as many beginners and it's fun to watch the really good climbers in action. It can get busy on weekends with birthday parties and teenagers running around, but I knew those times and tried to avoid them.
Equipment is available to rent, including shoes, and they also have a little shop with some items for sale. I like how they've added some yoga and other classes, and have a weight room and some treadmills upstairs to use. A great place!