This was my first experience at an indoor range. Not only was it my first experience indoors, but also I had brought two new firearms that I had never fired before. My rim-shot was giving me grief and the range officers were extremely helpful, up to and including asking relevant questions and giving suggestions to fix it for future outings. They even grabbed some more powerful ammo to test to see if that was why it wasn't cycling correctly. I cannot wait to go again. Although it was frustrating at first with my .22, finishing up with the new 9mm was a delight! They make you feel welcome and will answer any and all questions.