It took me some time to write this but I didn't want to write a review while upset. Now I had some time to "calm down" here I am.
Shortly after it opened, I called in for a reservation. Dinner for 5:30pm on a Saturday night. The person who I made my reservation was great. She placed me on hold and another person picked up and continued it. It was confirmed. Shortly after I received a text messaged confirming my wishes. 4 stars
I come in just shortly before my time (520pm) and was told it would take approximately 15-20 minutes for the wait. The staff was friendly the restaurant was busy and clean. 4 stars
A male server seated us. Friendly (maybe) but I know he's preoccupied. We was definitely a 10 and made sure our drinks were on the table but that was it. Through conversation he had with another server, and another guest(s), he was either dating or just broke up with. Sorry server I'm here for food and enjoy my time.
We placed our order and that's when things turned from happy to sad or should I say from happy to hulk. My princess who was celebrating her birthday ordered the Outback famous bloomin onions. Received it real quick (4stars) but when eating it discovered a hair follicle in it (1star). After getting the servers attention (he was too busy talking about his ex-girlfriend (server) we got another one.
We ordered another bread with butter but, somebody was preoccupied and forgot about the butter on several occasions. Yes it was a little busy and I gave him some latitude but really? It truly will get better.
The rest of the order came out. Finally my order came out. Very good steak, great bake potato and the macaroni cheese was awesome. (4 stars) let's talk about my Mac and cheese when it finally came out I was 3/4 done with my food. Why did I eat most of my food before bringing it to the attention of the server.....cause he was busy talking about his ex-girlfriend who happened to be a server at the next table. Needless to say I was not happy. Yes I talked to a manager who attempted to do damage control but WTF.
My daughter got to pick her dessert but was told emphatically not to pick the chocolate cake. No explanation but that was it. My perception was them yelling at here. I almost lost it. If it was delivered a different way I would be happy. I'm going to spend almost $110 on the meal, who cares about another $10-$15 on dessert. Listen there are over 40 major hotel and casino's in 20 mile radius, over 300 restaurant that serve steak. Tell me why I should keep coming back from the experience I had.....Do Your Research, I've done mine.
As of 3/13/18, the manager reached out to me and sent me some gift cards. His customer service was 4 star service. I was still disappointed with the experience.