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| - Here's the deal. We really like Rosati's pizza and are pretty loyal customers. I'd give it a solid 4 stars for food. But the delivery is so awful, I think this will be our last time eating there. Last two deliveries were late and wrong. The second one? Not even an apology.
And tonight? Quoted 45-60 minutes. At 75 minutes, I called. She said it would be here "soon." I said, "At this rate, it will be 20-30 minutes later than quoted." She told me, "Well, our delivery is at an hour and a half now," to which I stated, "I ordered over an hour ago and that's not what I was quoted." She giggled and said, "well, sorry." Had we been quoted 90 minutes for delivery, I would have happily gone down and picked it up earlier.
So, despite liking the pizza, I think that's it for us. We're not looking for anything free, so it's not about that. A little truthfulness and a little extra thought for good, loyal customers might be nice though. Guess we'll be giving our business to Buddyz, now that it's open.
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