I do not know what is going on with this place but I've had two recent bad experiences with the walk-up the window service. Yes, two, I don't learn very quickly. I've ordered ice cream from the window twice while walking on the Vegas Strip. The first time I waited over 20 minutes to order. No big deal since I was just people watching and enjoying the weather. After another 15 minutes of waiting at window #2 a delicious ice cream appeared. I will give them credit for a yummy ice cream sundae.
Round two was the same routine of waiting with a crowd that was becoming restless and angry for over 30 minutes. This time when my ice cream sundae finally appeared it had the wrong flavor ice cream. I had ordered vanilla and it was chocolate. No biggie, who doesn't like chocolate? Then I discovered it was all melted and ruined. Threw it in the trash (after eating the whipped cream off of course). No way I could have gotten through the angry mob to ask for a replacement. The price of a sundae is $10.00. Geez, I'm a sucker right? I plan to write Caesar's Palace and ask for a $10.00 credit. I love the Qua Waters Spa and I think that's where I would use the credit. Wish me luck!