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| - I have never written a negative review before about anywhere but this place, unfortunately, I feel deserves it. It was the first time ever visiting a smoothie king, i had just left the gym. I went inside to see a customer infront of me complaining calmly about the consistency of her drink and that she didn't like it. Instead of offering her a new one or suggesting something else the man behind the counter assured her aggressively that he'd made it correctly, he listed the ingredients and ratio. Now, I had been standing there un acknowledged, listening to their banter for about 10 minutes. I calmly suggested "hey man, why don't you just make her another one?" He looked at me and said "I made it 2xs already, I'm not making it again." So I kept my mouth shut, shot him a smile and waited. He walked over to the prep area after the other young lady took over the register and the other customers issue. Another customer asked him for a lid and made a joke. The man behind the counter didn't think it was funny. He said, looking down "and this girl needs to mind her business" "no one was talking to her". I said "hold on, are you talking about me?" he said "ya, mind your fucking business" I started recording, he calmed down of course, grabbed the phone like he was calling someone. He then said "you can go now" twice, and shooed me along. He then asked the other customer behind me very nicely "oh and what would you like maam" I walked out, immensely embarrassed. Even now I'm shaking. I got in my car and wrote to the email on their website, thinking maybe this could be handled internally and not publicly like how I'm doing now. I called another smoothie king on camelback in phx and the manager there was so kind and helpful. She offered free smoothies and smiles if I went and saw her. Later on that day the owner of the val vista location called me. She explained that the gentleman was fired and that she'd make my next visit much more pleasant. About 2 weeks later, I went in with my girlfriend after the gym, it was much more friendly. The girl went to the back to tell the owner I was here. The owner never came out to greet me, I ordered a large drink and she told me, "the owner said you can only get a free small one", I ordered my small smoothie, the owner still never came out, my girlfriend didn't even want one after that and we left. No follow up, no hello, no smiles, no apology... I wasnt going to write a review but the lack of human compassion and just plain, shitty customer service was insane.
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