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| - Food is good. Service is not horrible but definitely not good, but the problem I have with this place is shady or at least intentionally misleading business practices.
I came to this place on a Thursday afternoon with 3 friends. I ordered the potato pancake and pork bone soup, my friends got some bulgogi and some tofu soup. It was their 13th anniversary so I ordered the pork bone soup thinking the waiter would know I meant the $6.99 anniversary one. Food comes, both are good, pork bone soup has weaker flavor but the meat has a smoked flavor which my friend really liked but I didn't enjoy that much. Friends said the bulgogi and tofu soup were good too. Side dishes are tasty.
One of the problems here is service. I'm usually not picky with service because to me price and taste is all that matters, but here the service is really minimal. Basically, to get service you need to ask for it. I came at some obscure time so my friends and I were pretty much the only customers present. To order, to get more tea, to refill side dishes (which I got glared at for and more than once since I have come here before, but previously thought I had seen wrong), to get someone to give you the bill, you need to call the waiter over. That's not too bad a situation though since I can tell it's a family establishment and the waiter is working his ass off doing everything himself.
Also, btw for anyone who wants to know, apparently you can only refill the side dishes once (waiter told me that). That's ridiculous for anyone who's ever been there because even with my 3 friends, we only had 1 set of side dishes (they are so tiny I can finish them myself). With 4 fully grown adults there and the side dishes being so tiny, some of us couldn't even eat enough of the side dishes to actually taste the flavor. Side dishes are pretty cheap to make, and I don't know if its just this place but they were pretty stingy with it, annoyingly so for a place with not exactly cheap prices.
The biggest problem was when I got up to pay. I went up there expecting to pay $6.99 plus tax for my pork bone soup. I get told my bill is $11-something. I'm surprised, so I ask why, since the 13th anniversary poster is still up and the LED banner thing is still going off above the door. I get told that the special pork bone soup comes with white rice and the one I ordered came with nutritional purple rice. My inner mind flipped its lid and I didn't say anything and paid. I walked out of the restaurant and saw that the poster advertised the $6.99 soup with purple rice. I contemplated whether or not to go back in there and challenge the waiter about it, but my friends had somewhere to be. To be honest, I don't think I'll ever go back there. The food is good, but I found it a huge problem that the waiter didn't say anything to me (like whether I wanted purple rice or white rice or that there even was a distinction that would disqualify me from the anniversary pricing) about the pork bone soup. I felt quite cheated, and that they intentionally banked on the fact that I didn't know. Am I upset about the extra $3 dollars I paid? No, I can afford to lose it. But I am upset about being tricked. There's a very special anger when you get cheated that etches specific memories into your mind. So, to anyone who is planning on trying out this place during the anniversary pricing, I suggest you explicitly tell them you want the "$6.99 anniversary special pork bone soup" or whatever it is you want. My friends and I though, will definitely not be returning.
**edit : I skimmed over a couple of the other reviews for this place and saw a lot of people getting the $6.99 pork bone soup with the purple rice and not experiencing the same problem I had, so perhaps it was a fluke or they had enough angry people storming out the door. Honestly though, that one experience alone is enough for me to never go back to that place. The food's good but not great enough for me to subject myself to something like this again.
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