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| - I was excited to check this place out due to a friend saying that it was so great. We stopped in on a Sunday afternoon to grab a beer and food. It was not busy at the bar when we came in, so we grabbed a seat to watch the game that was on. There were a couple of larger tables, but most of the people sitting down had their food already and/or were getting ready to leave. We ordered beers and then ordered food. My lunch date got their food first. Actually, the grilled cheese came out to us, the employee who brought it out realized that one of our meals wasn't on the order and proceeded to take the grilled cheese back to the kitchen instead of just giving the meal to the customer. The employee should have explained the issue (one of the meals not ready) and at least offered us to leave the hot sandwich while the other is getting prepared. So, a few minutes ticked by before the 'once hot' grilled cheese made it to us. By the time the grilled cheese made its way, the cheese was getting cold and started to congeal and was hardening. They then explained what happened and said that the reuben I ordered was getting rushed in the kitchen. I begged the employee not to rush my sandwich as we were not in any hurry. A rushed meal is usually not a good one. Within a minute, here comes by sandwich and fries. I've worked in a restaurant for years and I know this is not a good thing. The fries were cold and probably were sitting in the fryer tray for a while. Cold grease fries are not edible. The sandwich had a very very very soggy bottom bun. The meat was not properly prepared to meet the bun. The sauerkraut/onion mix, meat and cheese were all cold. I forced myself to eat half the sandwich because I feel terrible saying anything. I ate 2 small fries in one bite and that was enough for me to decide that I needed to say something. The server was sorry and offered another try at the sandwich. By this time, I was pretty disgusted and not interested in eating any more of that particular menu item. The food gets a 0 stars. The server was apologetic and I completely understand human errors. For this I give 3 stars. Please be upfront with customers about the error right away and offer to serve the hot food right away to those that have food to eat. Take the time needed to make a decent meal to serve the person/people who's orders were forgotten. That way, everyone is served a hot meal (maybe not together), but at least it's edible. At least you are leaving it up to the customer to decide the route to take. I wish I had my camera along to take a pic of the plate I got served.
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