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  • AVOID! Unless, of course, you want a whole bunch of your possessions ruined by water that leaks through the roof and down the back wall of your unit. Unless, of course, you don't mind dealing with employees who truly don't give a shit about you and your ruined possessions. Sure, we took out the insurance. But have we actually gotten to speak to someone yet about our ruined property a week later? No. We stopped by today to get our lock and close the rental agreement. No one was there. Apparently they feel it's ok to take an hour and a half lunch when they are only open from 8 to 5 on Saturdays, because, after all, who gives a shit about customer service? Not U-Store-it, that's for sure. Oh, and their "Courtesy Phone" right next to the office door? The one that you can call and speak to someone when the office is closed? Yeah, it dials and then immediately hangs up. Over and over again. I know because I tried several times. So screw you, U-Store-it. My initial positive impression has only made me angrier.
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