About: http://data.yelp.com/Review/id/7S5-6LDUDo4lRlpLy32sSQ

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-02 00:00:00 (xsd:dateTime)
itemReviewed	Pittzarella
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I live nearby, and just wanted some takeout food. I get handed the menu and asked what their pizza roll was like. The cashier describes it as a an open-faced stromboli. Sounded fine, so I ordered it. Took about 15 minutes to come out, which is what the cashier had indicated. I get handed a box that was a different shape than the product was described (I expected something a little longer for a stromboli-like shape, but it was more sized for a personal pan pizza). The cashier didn't say anything. I said thanks and turned to leave. Then all of a sudden I heard and felt rolling in the box, which made me very curious. I opened it to find 8 smallish spherical pieces of dough inside. I turned around and mentioned that I seemed to have received the wrong box, which seemed unlikely since there were only two people in the restaurant, but I didn't want to be rude or accusatory. "No, that's right. It's actually different than what I described. I found out when the cook started making them, apparently we just changed it up." At this point, I stared at him. He didn't say anything further, so I sighed, said "alright," and left. I had a World Series game to watch, I was hungry, and just tired. However, this is awful customer experience. 1.) The cashier didn't know the menu. 2.) The cashier finds out that the item is different than he described to a customer, but doesn't pause the order to ask if the customer still wants the item. 3.) The cashier hands me the order without saying anything, as if he's trying to get one by me. He knows what he is doing is wrong, but is just trying to avoid a conflict. 4.) After acknowledging what happened, he never apologies. 5.) He also never attempts to do right by his customer, who is clearly annoyed by the poor service. Common options include offering a free soda, offering to make a new item, issuing a $5 gift card, or as I just mentioned, offering an apology. Even an insincere one. That said, the food I did receive was okay. Nice flaky dough, sort of crescent roll-ish. The chicken and cheese were standard issue, nothing too interesting. Restaurant is pretty clean and plain looking.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Edward

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