| rev:text
| - The first time I went for a cut, I loved my haircut but a couple months later when I tried to book the same stylist, they told me she no longer worked there.
The second time I went, the stylist straight up f*cked my hair up. I asked for an angled bob with a subtle, light brown ombre and showed her several pictures. She was very enthusiastic about it and super nice. She wrote "cut" and "color" with the prices on a slip of paper and asked me to sign it before she started, indicating that I agreed to the prices/services. No problem there. She dyed my hair, cut it wet, then asked if I wanted it curled or straightened. I hesitated for a second and she said, "Honestly, I always think ombres look a lot better curled" so I was like, "Okay, curled then." She curled my hair so I looked like Shirley Temple which was a bit ridiculous and the color looked strange, but I was willing to give her the benefit of the doubt. Maybe it was the lighting in the salon and maybe my hair looked way shorter than I wanted because she curled the sh*t out of it. I know stylists can't always give you EXACTLY what you want, and I think that's okay as long as it's somewhat close. She brought the slip of paper I signed to the receptionist and told me to have a great day. The receptionist said, "Okay, so for a cut, color and curl..." I looked at the slip in her hand and saw that the stylist added "Curl - $30" to the slip of paper above my signature. She never once mentioned-- or even hinted-- that it would cost extra to have it curled. I was like, "What? Isn't the style part of the cut?" the receptionist said, "Well, yes but curling it is like a specialty service." Are you f*cking kidding me? So I'm paying over 50% of what I paid for the cut for someone to run a curling iron through my hair for a few minutes? Whatever. I paid it, left a tip because the stylist was nice, and left.
I went home and washed and blow dried my hair so I could see what my hair REALLY looked like. I was horrified. First, my hair was definitely 3-4 inches shorter than I asked for. I could live with that though. What I COULDN'T live with was that one side of my hair was at least a full inch longer than the other. The underside of my hair was BRIGHT orange like a damn traffic cone, and brighter on one side than the other. I did what I think most girls do when they get a bad cut/color-- I tried to convince myself it wasn't that bad, maybe I was imagining things because I was mad about the sneaky $30 curl service, and tried to style it in a way that would hide the bright orange and uneven cut. I showed my husband and asked what he thought and he just said "yikes" and told me I should call the salon. I wanted to scream. I called them the next day and told them I was unhappy with my hair, they told me, "Well we can fix it if you come down like RIGHT NOW. Otherwise you'll have to wait." I thought that was kind of rude considering it was their stylist who f*cked up, but I rushed down there anyway.
It was a different stylist who fixed it. I showed her what was wrong with the cut and what I hated about the color. She agreed with me that it was pretty bad and made excuses for the other stylist, saying, "Well you know, we have some young stylists who just don't have enough experience yet". I was glad she was being so nice about fixing my hair. They didn't charge me to fix it, and I ended up loving what the corrective stylist did. My hair looked awesome.
Yesterday I went and saw the same stylist who fixed my hair and asked for a trim and to "tone down" my ombre for professional reasons. I told her, "I really love the color, I love the ombre, I just want it a little more subtle." She nodded her head in agreement and I thought she understood that I meant I wanted to keep the ombre, I just wanted it less dramatic. However, I didn't explicitly say, "Please keep the ombre in there". That's my bad for not clarifying because she dyed my whole head a mousy brown. Not what I wanted, but okay I'll take the blame on that one. The slip of paper for me to sign said, "Cut - $75. Color - $80". By the end, she took the slip of paper to the receptionist and the receptionist told me, "Your total is $185". I glanced at the slip and saw that the stylist added, "Toner - $30" to the paper. WTF! Why does this keep happning? If the stylist had to tone it after the color (which was basically a shampoo), isn't that part of the color because she didn't get it right the first time?! I could see if she charged me separately for the toner if I complained or something and she had to change it, but no. This was something she added on without even telling me.
I'm not going back there again, ever ever ever. It's too frustrating, way too expensive for the level of experience, and the stylists are sneaky. I really think management needs to take a look at who their stylists are, price it accordingly, and take away whatever incentive the stylists are getting to sneak services into the final cost.
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