Front office staff is friendly & made me feel at home. I was pleasantly surprised by the comfortable ambience. The eye-tech was polite and competent although she did keep me waiting an extra half hour due to a patient call. Doctor was pleasant & I trust he's been an optometrist for years. I was alone when selecting frames and the tech who was supposed to guide me through frame selection provided very little feedback on frames I tried on. She really was not very helpful. I think my glasses would cost about the same at Nationwide or Pearle, etc and they would have a wider selection of frames and much better optician services. Only reason I came here was due to my optometry insurance.