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  • I've been going to Pamela's in it's various locations for over 20 years, mainly for the pancakes, which are indeed wonderful. However, in my visit today, I desired a second cup of hot tea. The server attempted to charge me again, a second $1.90. When I objected, I was told it was the policy. I spoke with the manager. He would not change the policy, and said only that he would talk to the general manager. I asked if the restaurant charged for a second cup of coffee. Of course not. Refills on iced tea? Free, of course. I pointed out the cost to the restaurant of that second cup of tea. (Approximately seven cents, including the generic tea bag, a few ounces of hot water.) He only reiterated that he couldn't change the policy. It's a shame, I've enjoyed Pamela's. But until they change this obnoxious policy, I won't be returning.
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