Went in for a beard trim, nothing too fancy. From the minute I sat down the stylist was trying to upsell me. "You can add the MVP treatment for 7 bucks" and "are you sure you don't want a haircut" which was asked mid beard trim. I kindly declined both.
The stylist (Christina) was clearly trying to give the quickest beard trim. She slapped on the guard for the clippers, and treated it as if she was shaving my head in terms of speed and care. Spent all of thirty seconds using no guard which you usually go just clippers for more precision like edges.
She later asked me if I wanted my neck and ears cleaned up. Thinking that it was included, since she offered it and didn't say that it was extra, I said sure. Not all that impressed, I walked to the front to settle up and she put the $5 charge for the beard trim on and then kept looking at the screen. After a minute she put the same charge in there, so there were two $5 charges for beard trims.
She stated that because there was nothing to charge for the neck cleanup she was just going to "put a second beard trim on there so that what that was if you see that".
I don't understand how that 30 second is equal to another beard trim, I would assume if there's no corresponding button for what you did that it probably shouldn't be charged.
Very frustrated and disappointed in how that was handled. Having been there before and received the same services at a better quality and at the actual stated price, there's no way in hell I would go to Christina again, if I ever go back to Sportsclips.
Not sure if she was padding the numbers for business she'd done or using practices to screw customers over that the management had suggested but I would stay clear.