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| - Well, as much as I'd love to rave about this place I just can't do that. My wife is from Chicago and I have visited there many times but I have never gone to Lou's, she has many times though. So since this place has opened here in Phoenix she has been begging to have dinner here. We finally made the journey and neither of us were very impressed.
The wait was 50 min at 7pm, which was what we were expecting since this place is so popular. We put our names in and hung out. We found some bar chairs open and figured we would hang out at the bar while our names got called. While my wife was putting in our pizza order **NOTE** you can order ahead of time to cut down on time. As she was placing the order a nice fella at the bar gave us his table since they had already started eating at the bar. My wife had just got done ordering the pizza ahead with the girls up front, but they kindly switched it to the correct new table and were totally helpful.
We got our table and within 3 min of placing our order with the girls up front, We asked our waiter (frederick) if we can upgrade that to a large. I figured if the pizza is as good as my wife says I'd like some left overs. It would have been nice for him to check, or even pretend to check instead of just saying "no, it's in the oven". I said bro, we literally just placed the order... He said "nope its too late". That surprised me that he was just shutting me down without even checking.
We ordered our drinks a water for me and a beer for my wife and a Bruschetta and dude was gone...... He brought our drinks after like 10 min, then he was gone, someone else dropped off our toasted bruschetta Which was wrong (bruschetta was missing the balsalmic vinaigrette drizzle, but there was no waiter around to complain to, but the toasted bread, veggy, and cheese was bomb). Someone other then Frederick brought out the pizza like 15-20 min later and we still hadn't seen frederick... Since my glass was empty I asked the pizza bro if he could fill it up, which he did.
*more to come on service- let's Quentin Tarantino this and switch to the pizza*
The pizza was disappointing, under the pizza it was soaked, it was a pool of fluid that can raise the titanic in the amount of fluids under there (not really). The crust was very wattery and soggy. It was like eating wet bread. I just didn't expect that. My wife was disgusted by it also, but after waiting so long for dinner and again no Frederick to complain to we just ate it. On a scale from 1-10 I'd give it a 5, for the reason that I have never had a horrible authentic Chicago pizza. This was my first.
**back to the service**
Frederick was still no where to be found, and I felt horrible but asked another waiter (michael) if he could fill my water and get me some ranch. He politely and quickly did it. He was so friendly and willing to get us taken care of. Since our waiter again was nowhere to be found, michael came back and boxed up our pizza. As he was boxing it up and asking "is there anything else I can get for you", our original waiter frederick made it awkward and stood behind michael. After michael walked away we just asked Frederick for our check. This was the fastest and most I've seen him move since we got there. I wish I could have made my tip go to michael, Michael was the only silver lining to Lou's. I feel at this point this place is popular for the name and the reputation from Chicago. I'd go back and give it another shot but if I get Frederick, I'm leaving.
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