We waited for almost an hour for our food and it was only almost an hour because we decided to walk out. A restaurant with fantastic customer service would proactively tell you that the kitchen is taking a bit longer than usual, instead we had to ask where our food was - twice! by the second time we said forget it since our 14 month old was cranky because she has been waiting to eat her lunch too.
I have never walked out of a restaurant before and with so many other restaurants on Bloor West we decided to leave and get food elsewhere. The staff did apologize and offered free appetizer (gave us the owners business card) for next time we go (that is if we ever go back) but too little too late.
We went to Bread & Roses instead and our daughter enjoyed a turkey pot pie. I really did want to try their food since our friends told us it was good, so it is unfortunate that the service was so poor. And at the end they all said "the kitchen was backed up and we are so sorry and there is nothing we can do." If this was a restaurant that values customer service, there is always SOMETHING you can do to fix it because giving you an appetizer for next time just isn't good enough. Why would I come back next time, when there are so many other great restaurants on Bloor? Shame...