Update: After my last review, I was contacted directly by a store rep who was concerned about my experience and wanted more info. Knowing that they were working to resolve issues, I gave the shop a try again today. It was the great quality and service I had come to expect in the past.
I agree with the other recent reviewers who've noted that the quality has tanked recently. Maybe they made a bad hire or two. The barista was rude and clearly didn't want to be there. When I ordered a coffee and slice of pie to go, this is what the pie looked like: