I called and they had someone here within 2 hours. He showed up with a smile and was very quick to diagnose my problem. Unfortunately, he confirmed the issue was too expensive to repair. (I bought a broken, non refundable, used unit from elsewhere and will be leaving them a negative review). As other appliances break, I will be using them again!!
Summary- well priced, quick house calls, techs are courteous, respectful, quick, clean and helpful.
UPDATE! I had them out again about a month ago for a dishwasher diagnosis. This time I used their online scheduling system. It was simple and he was on time. He also took more time than most other repairmen to explain what the issue was without me prodding for it.