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  • I contacted Orangutan Home Services because I thought that they would be someone professional, experienced and since they were Home Depots go to guiys I expected more. Well, I called and explained my situation to the girl answering the phone and she told me she would send out a service tech. They came and it turned out to be a young kid fresh out of refrigeration school-so it seemed. I had my A/C replaced by someone else but I wanted a second opinion and asked them to look at my air handler and check to see if the settings for my variable speed were correct. This this maintenance tech gets up in my attic, comes down and tells me he tightened a few screws and corrected my drain pan. After he leaves I have this constant flapping noise above my kitchen. By the way he tells me that my Trane air handler has a chip and its all automatic. I happen to know that it was set up a certain way and needed to know if the settings were right and if it could be tweaked any better. Like I mentioned, he didn't seem to know too much. Long story short, Orangutan sends out a Service Tech and i explained what I needed. He then tells me that he is excusing himself from the job and doesn't want to get his company involved and that they don't work on units that are installed by other people. REALLY? Is that lame or whats? Of course they do!! He tells me that he will have my $50 refunded but does not even make an attempt to get up into the attic to look at where the noise is coming from! He then abruptly leaves! I called a week after to find out if my refund has been processed and i speak with a floor supervisor. She informs me(she seemed to have a little bit of a snotty attitude) that the general manager, in no way, is going to refund me my money. So I called Home Depot and waiting for a call back. Too bad it has to go this far! Never again. I would never recommend them.
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