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| - I've shopped here for many years, and not had bad experiences.
Most recent visit I went to buy slacks and the gentleman who helped me stated they didn't have size 35 waist, so we went with size 36. Long story short after getting measured for alterations I went to go pay the bill. I understand I had to pay for hemming on the pant leg, however getting charge to take in the pants to a size 35 is ridiculous. Especially after I said I can wait to order them and he's like now no big deal we got this. Then I was told that they have a contract they just signed with an airlines and I would take at least 2 weeks to get pants. After paying over $100 for alterations I decided to contact customer service with my concerns. I understand I could've walked away I was just in such a rush I didn't really take time to think about what happened until I got home. Here is the canned response I got back with my reply back to them.
Dear Mr. Como,
Thank you for contacting Men's Wearhouse.
We understand your concern regarding the alterations and we will be sure to pass along your feedback to the appropriate department. However, I would like to provide you with some insightful information. We realize that some of our customers' clothing needs more (or less) tailoring than that of other customers. Therefore, we do not build a flat or inflated fee for tailoring into our clothing prices and then offer our customers "Free Tailoring".
You will only be charged one time for the work that our tailors do. Once we alter a seam, you are guaranteed free re- alterations on that seam for any reason, within the limitations of the garment.
* Free lifetime pressing on all suits, sport coats, slacks and tuxedos purchased at any of our 900+ stores nationwide.
* Slacks hemmed while you wait, for added convenience.
* 24-hour tailoring availability upon requests.
If you have additional comments or questions, feel free to respond to this email.
Best regards,
Sandra
Men's Wearhouse Customer Relations
Thank you for the reply,
I can assure you that your company doesn't pay $80-$185 to purchase pants. I get the reason why you charge so much for pants that are imported from over seas is that you offer buy one get one free and the inflated price allows you to do so. I understand your in the business of making money and there is nothing wrong with that. Never the less I'm not on board with getting gouged in any way. I will be contacting anyone and everyone who will listen to regarding your business's practices. There are other folks in the areas big retailers that do not barge for alterations nor do they they charge an inflated rate to make up for the loss. It's called cutover service and customer retention.
No need to reply back to me with your canned answers. I understand that you are only doing your job.
Have a good day,
Tom
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