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| - I sure hope someone pays attention to this review because Fleet Service Manager, Matt Morzella, seemed to have an awfully hard time paying attention to me. Although I reside in excess of 30 miles from Sands Chevrolet in Surprise, Arizona, the service center came highly recommended, which is why I chose Sands over the Chevrolet dealership much closer (2 miles) from my home. My vehicle was imitially brought to Sands for the replacement of a rear window regulator and servicing of the tire monitoring system and, from the start, Matt and I were on thin ice. When asked if my vehicle was under an extended warranty and my reply was "no", Matt literally cringed and, with no estimate yet to be written, told me that the regulator was going to cost $800. As a customer, having your Service Advisor cringe and quote a price without first consulting the database, is off putting and, frankly, rude. The part, as listed in said database, was $300.
After leaving my vehicle with the Service Department at 10:00 a.m., I was treated to a phone call from Matt an hour later to advise of additional repairs needed. This is fine and good, however, beginning out conversation with, "Are you sitting down?", was as untactful as his trademark cringe and as unnecessary as his misquote. I agreed to the additional repairs and awaited Matt's call to retrieve my vehicle. After eight hours I received the anticipated phone call and I retuned to Sands to pay my $950 dollar tab and depart with my serviced vehicle. Upon entry to my vehicle, however, I couldn't help but notice that the tire indicator was still on and the screen advising that the monitoring system continued to be in need of servicing. I returned to Matt and he had forgotten to include this matter on the initial service order. It is after 5:30 p.m. at this juncture and, although a very kind mechanic was able to inspect and diagnose the tire monitoring system and the needed part was in stock, Matt asked me to return the next day for the repair. After eight hours without my vehicle, taking a day off from my position teaching Summer school, and being 30 miles from home, returning the next day simply was not a possibility. Thanfully, one of the mechanics was willing to stay a bit later than intended to address the situation so that I would not need to return for the repair (or so I thought). By 6:30 p.m. and another $140 later, I was finally on my way home when the tire monitoring system light reappeared.
Frustrated and angry do not adequately describe how I feel about returning to Sands Chevrolet in order to have an issue that was to be addressed between 9:30 a.m. and 6:30 p.m. yesterday. Not only can I not afford to be without my vehicle for yet another day or continue to pay for repair after repair, but I certainly don't relish the idea of further contact with Matt. While I had hoped for a positive experience at Sands Chevrolet, sadly, it was quite the opposite.
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