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| - Well, I should have known. At two points I tried to leave. i went in for a full highlight and cut on Thursday, and for what was supposed to be gloss but ended up as toner. I didn't know how to express what I wanted for color (I wanted darker and richer - we decided on warm base and ash blond), which was a mistake. The instructor guided the student, and we came to an understanding. This was my fault.
The reason for the low rating was that the process took 4.5 hours, and the foils took 2+ hours to apply. Pieces broke off. The hair that the student (advanced) described as "silky" before the process is now fried. The student said the color shuts off. Bleach (I asked for NOT bleach - she said all lighteners were the same) bleach does not shut off. I went to another salon today for a conditioner to repair the damage. Pieces broke off in their hands - I now have chemically induced bangs where I had no bangs. The Aveda instructor only came by twice - once in the beginning and once at the end. The whole process has killed my hair. The cut was a straight-on blunt cut with no hair up, like when we were kids. The salon today fixed that with hair up and nice edges but couldn't resurrect the damage from the 2 hour foil. The reason for the long process was for exactness of placement. But the damage wasn't worth decent striping (and why I gave two stars, considering it was a school).The hair at the top is dark with white blond and the hair at the bottom is reddish yellow. I blame the school and instructors - they were everywhere but not helping the senior student. There seemed to be only one instructor for many students, and that instructor was resurrecting a cut from another student by doing it herself.
I am just shocked. I used to go to the Aveda Institute in NYC, and the instructors were there all the time, and the cut and color were great. The price in Charlotte was very high, especially for the horror wreaked on my hair. It's just really poor. I would not recommend this salon. Go somewhere - anywhere. For the price and work you can do way, way better.
Note for the Institute: train instructors to visit each student's station at least 3-4 times. Train students to wash the bottom of the hair if the foiling takes too long. (The top is not finished/done while the bottom is.) Teach students not to do a blunt cut along the bottom. Teach students to watch the time and ask for help. And please lower your high prices - they shouldn't be half of normal but one fourth.
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