I sometimes stop at this Safeway because it is convenient. The reviews I have seen are correct, they need more staff (or) to staff at the appropriate times when it's busy. The lines are always super long and their customer service does lack. I do feel bad saying it lacks as the checker's are normally just as frustrated as the customers due to the never ending lines.
I did also have a small incident with Pom Pomegranate Seeds (Pom is the brand.) I normally check all my expiration dates on anything that is perishable because there is nothing worse than pulling something from the fridge to eat it and it's gone bad. Anyway, I was in a rush and didn't look when I bought these and of course they had expired the week before. I will give it to the customer service desk, I took both tubs in that i bought the evening before and she promptly gave me my money back. Moral of this story: ALWAYS check your expiration dates. I was pleased with how she handled the return though, she did not give me any push-back which was a nice surprise.
If the management team can figure out the right number of checkers during certain hours this would definitely help their rating and my frequency for shopping here.
Sometimes a girl just don't have time to wait in long lines.