I cannot talk highly enough of this place. I have been going there for about six months and they keep impressing me more and more. I scheduled a reservation for our dog Kuba to stay overnight for a weekend. They have a policy that five days before your reservation (whether you schedule within those five days or not) you cannot get your deposit refunded if you cancel. I schedule the reservation a day before hand knowing I can't get my deposit back. When I got home after scheduling it, I found out that our trip for the weekend had to be canceled so I called right back asking if I can have a refund even though they said no. i explained my situation, they saw I was a loyal customer, and refunded my card. I cannot express how great this company is and from here on out we will solely be using Pet Palace as a day care facility and over night stays for Kuba because after all the places we have tried, we cannot find a better place with better service. Thank you Pet Palace!!