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  • Had dinner here last Monday evening. One member of our party received her order incorrectly. She wanted fish, but got chicken. The server took the plate back to the kitchen, and the manager came over to apologize and advised that it would be 8 minutes to correct. This member of our party was really hungry, and the rest of us had our meals, so she told them to just bring the chicken back, which they did. The manager, B.J., apologized again and asked if we needed anything else. About 10 minutes later, he came by our table, apologized again, told us he was going to comp her meal, AND gave her 10 bucks in Chili's gift certificates. He really went above and beyond to make amends, and we were all very impressed by and appreciative of his professionalism. Mistakes happen, but service like this is rare. We will be back. Thanks again B.J.
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