There is a big communication barrier in this shop & they talk trash about their customers right in front of them. We asked for one thing and they did whatever they wanted because they couldn't do certain services. Everything was a "can't" ; even a simple line design. Then they get frustrated at you because you don't want what subpar service they are providing (even under their new management). Completely unsatisfied with the pedi/mani I received. I never had such horrible service. I always get a design and this is the first time I ever had them redo or take off a horrible design. No massage either with the pedicure. We went in at 1130 and it took forever!!! It was so painful asking for what you wanted and still not getting it.