We used to come to Echo because we thought the coffee was so good, smoothe and tasty. Today, we decided that none of the adjectives applied to the coffee we had today. The staff lacks any enthusiasm and pride and the place is so chopped up wth this station and another place for this and yet another station with a frigerator ....Furniture is old and used to the point it should be replaced by IKEA . It's in need of help with products, staff and the interior. I doubt whether we will go back unless I see some raves about the basics of nice staff. Sorry, but you can't treat people with total
Lack of enthusiasm and expect us to return! I get better service at the national chain!